Shipping Policy

7. Delivery and Transport

7.1 Standard Delivery Time

Products in stock are normally delivered within the number of working days indicated on the Website.
Unless otherwise agreed (e.g., for products on backorder), delivery shall take place no later than 30 working days after Wallango has confirmed the order in writing via the order confirmation.
If you have not received your order within the stated delivery period, please contact our Customer Service within 30 working days of placing your order.

7.2 Delivery Estimates

The estimated delivery date is indicated:

• On the product detail page,

• At the time of purchase and/or payment,

• And in the order confirmation email.

Unless otherwise agreed, if there is a delivery delay exceeding 30 working days (and if you are not responsible for it), you have the right to cancel the purchase.

7.3 Parcel Collection

If your parcel must be collected from a designated pick-up point, you are required to collect it within the deadline specified in the notification.
You must present a valid ID and the order number upon collection.

You will receive a delivery notification specifying the location and date for collection. This notification may be sent by:

• Email,

• Post,

• Phone call or SMS (if you provided a mobile phone number).

If the parcel is not collected within the specified time, Wallango reserves the right to charge a penalty of €20.

If you have selected home delivery, someone must be present at the delivery address to receive and accept the package.